Privacy Policy

Last updated: December 15, 2023

1. Introduction

Gliffbrook Singing Academy ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Age and date of birth (for minors, we collect parent/guardian information)
• Payment information and billing details
• Musical background and experience level
• Health information relevant to vocal instruction (voice-related medical conditions)
• Emergency contact information
• Lesson preferences and scheduling information

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location information (general geographic location)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide singing lessons, schedule appointments, and deliver educational services
• Communication: To respond to inquiries, send updates about lessons, and provide customer support
• Payment Processing: To process payments and manage billing
• Marketing: To send newsletters, promotional materials, and information about our services (with your consent)
• Website Improvement: To analyze website usage and improve our online services
• Legal Compliance: To comply with applicable laws and regulations
• Safety: To ensure the safety and security of our students and staff

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Website hosting and maintenance
• Email marketing services
• Scheduling and booking systems
• Analytics and website optimization

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or subpoenas
• Government investigations
• Legal proceedings
• Protection of our rights and safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access or disclosure
• Alteration or destruction
• Loss or misuse
• Accidental damage

Security measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Ensure website functionality and security

You can control cookie settings through your browser preferences. Please refer to our Cookie Policy for detailed information.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Correction

• Request access to your personal information
• Request correction of inaccurate information
• Update your contact and preference information

7.2 Data Portability and Deletion

• Request a copy of your personal information
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for data processing (where applicable)

7.3 Marketing Communications

• Opt-out of marketing emails by clicking the unsubscribe link
• Update your communication preferences
• Contact us to stop all marketing communications

8. Children's Privacy

We provide services to minors under 18 years of age with parental consent. For children under 13, we comply with the Children's Online Privacy Protection Act (COPPA) by:

• Obtaining verifiable parental consent before collecting personal information
• Limiting data collection to what is necessary for our services
• Allowing parents to review and delete their child's information
• Not conditioning participation on disclosure of more information than necessary

9. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information during international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes
• Other legally recognized transfer mechanisms

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

When personal information is no longer needed, we securely delete or anonymize it.

11. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice during your next visit or service interaction

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Complaints and Dispute Resolution

If you believe we have not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, you may file a complaint with:

• Our Privacy Officer at [email protected]
• The Office of the Australian Information Commissioner (OAIC)
• Your local data protection authority

15. Governing Law

This Privacy Policy is governed by the laws of New South Wales, Australia, and applicable Australian privacy legislation, including the Privacy Act 1988 (Cth).